Refund policy
Thank you for shopping at Maximus Care USA (https://maximuscareusa.com/). We are dedicated to providing high-performance horse care and grooming products. If you are not completely satisfied with your order, we are here to assist you.
1. Return Window
You have 30 calendar days from the date of delivery to request a return, exchange, or refund. If 30 days have passed since your order was delivered, we unfortunately cannot offer a refund or replacement.
2. Product Eligibility & Condition
Due to the nature of animal grooming, topical care, and hygiene products:
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Eligible Items: Must be unused, unopened, in their original packaging, and with all protective seals intact.
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Non-Returnable Items: Opened liquids, shampoos, conditioners, sprays, topical treatments, or used grooming tools (brushes, combs, mitts) cannot be accepted for return due to hygiene, cross-contamination, and biosecurity standards.
3. Damaged, Leaking, or Defective Items
We package our grooming and liquid care products securely, but transit issues can occasionally happen.
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If your items arrive leaking, broken, damaged, or defective, please contact us within 7 business days of delivery.
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We will promptly send a replacement or issue a refund for the damaged items.
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Please include:
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Your Order Number
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Description of the issue
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Clear photos of the damaged bottles/cans, leaked contents, and shipping box
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4. How to Initiate a Return
To start a return or report a damaged shipment:
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Email our support team at customerservice@maximuscareusa.com (or use your designated support email).
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Include your Order Number, the item(s) you wish to return, and the reason for the return.
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If approved, we will provide the return shipping address and instructions on where and how to send your package.
Note: Items returned without prior authorization will not be accepted.
5. Return Shipping Costs
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Damaged / Incorrect Shipments: If you received a defective, damaged, or incorrect product, Maximus Care USA will cover the replacement and associated shipping costs.
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Voluntary Returns: For customer-initiated returns (e.g., ordered the wrong item), the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.
6. Refunds & Processing
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Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
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If approved, your refund will be automatically processed to your original payment method within 5-10 business days.
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Depending on your bank or credit card issuer, it may take additional time for the credit to officially post to your statement.
7. Contact Us
For any questions regarding our return process or product support, please reach out:
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Email: customerservice@maximuscareusa.com
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Address: 4101 NW 124th Ave, Coral Springs, FL 33065